Christy Belt Grossman is the CEO & owner of Ops Boss Coaching. 23-years as the COO of The Belt Team (one of the nation’s top real estate teams with over $1 Billion SOLD) and 7 years as Regional Ops Manager for offices in 3 states for a national mortgage company fueled Christy’s passion for raising the bar on the operations side of real estate and is what inspired her to found her company in 2015. She and her team teach and coach around North America. Christy has a unique passion for developing those riding shotgun in leadership positions in real estate. She keeps an elite personal coaching roster and also has an exclusive coaching niche for those who own transaction coordination companies. 

Christy has gathered a team of like-minded, über talented, humbly successful people to join her on her mission to raise the bar for real estate operations staff (or as she prefers to call them, the wizards behind the screen, lion tamers and kitten wranglers – the ops bosses). They include some of the most successful active COO’s in real estate. Ops Boss Coaching has graduated more than 2,000 students from their BE A BOSS class. They also offer an annual Leader Retreat (all ops/by ops /for ops), one on one coaching, and the Ops Boss Training Center (group coaching backed by an on-demand video training library, checklists, scripts & more!) 

Christy lives in Vienna VA with her husband of 35 years, Bill Grossman, and her rescue dog Cody (half dachshund, half terrier, – they call him a derrière). When she’s not pouring in to her family and clients, you’ll probably find her with her other true loves – at a baseball game or traveling in Paris. 

In this episode, Karen and Christy discuss:

·         Success Story of Christy

·         Commit to Get Leads

o    Put a system in place that happens on every single transaction that ensures you deliver service that is 5-star and everyone will write a review.

·         Consult to Sell

o    Don’t assume what people need. Ask them what their goals are, what’s important to them. Play detective and don’t assume they know what they need.

·         Connect to Build and Grow

o    Adding leverage allows each person to stay in the zone where they thrive. Where you thrive is where you’re going to do your best work.

·         Success Thinking, Activities and Vision

o    Start your day the night before – today begins yesterday.

·         Sweet Spot of Success