Michelle Tillis Lederman, CSP is known for her energetic, engaging, and authentic presentations. An expert on workplace communications and relationships, Michelle’s mission is to help people work better together and advance their individual impact. Michelle, named one of Forbes Top 25 Networking Experts, is the author of four books including The Connectors Advantage, and the internationally known, The 11 Laws of Likability, now in over a dozen languages. She is the CEO of Executive Essentials, which provides customized communications and leadership programs. A former finance executive and NYU Professor, Michelle is a regular in the media appearing on NBC, CBS, Fox, NPR, the Wall Street Journal, NY Times, CNBC, and others. 

In this episode, Karen and Michelle discuss:

• Success Story of Michelle

• Commit to Get Leads

  • Build relationships with your customers. You don’t need handcuffs to keep your customers with you – you don’t need force to create understanding.

• Consult to Sell

  • It’s a partnership, not just a transaction. Be a resource for your clients, even when you’re not getting the business.

• Connect to Build and Grow

  • Having a team of support will allow you to help with the things that they need just you for, but also connecting others with those that are a better fit.

• Success Thinking, Activities and Vision

  • Be clear about what you are trying to do, how you know how to measure it to know you’ve accomplished it, and don’t be afraid to ask for it.

• Sweet Spot of Success