By fostering close relationships with real estate agents, buyers, and sellers, Scott Groves has built a career out of providing exceptional service from application to closing. His business philosophy has always been a simple creed: do the right thing for the client and serve his Realtor Community.

After his honorable discharge in 2000 from the Army, Scott attended Pasadena City College and UCLA’s extension program for financial planning. Over the last fifteen years, he has worked for Washington Mutual, Wells Fargo, Prospect Mortgage, Movement Mortgage, and New American Funding.

Strong core values like honesty and integrity have allowed Scott to thrive in the current lending environment. He has received awards from multiple banks for loan production, customer satisfaction, and exemplary audit reviews. He currently serves as the branch manager and top producing loan officer for the Los Angeles branch of New American Funding where he and his partner are tracking to fund $150,000,000 in personal production while also growing a branch with eight additional loan officers and six support staff. Scott is currently ranked in the top 100 loan originators for purchase mortgages nationwide.

In this episode, Karen and Scott discuss:

• How to provide exceptional service from application to closing
• How to foster close relationships with real estate agents, buyers, and sellers
• Flipping the Pancake
• How to get people not to focus on the rate

Key Takeaways and Actionable Success Principles:

• Have strong core values like honesty and integrity
• It is easy to apply for a loan but not to get approved
• Don’t only look at the lowest interest late
• The most important thing is to close the house